8 Great Benefits of Using an Internet Phone Service for Your Business
by Arina Smith Business Planning 29 October 2018
Everyone knows landlines are a thing of the past. But your business can’t switch to cell phones, so what should it use instead?
The answer is a type of internet phone called a VoIP system.
This system has a lot of advantages over a traditional analog phone. These benefits can help you with your customer service and improve your business growth.
Check out the top eight benefits that come with making the switch to a VoIP system.
8 Great Benefits of Using an Internet Phone Service for Your Business:
1. It’s Cost-Effective:
It’s cheaper to install a VoIP system than a traditional phone system. The operating costs are also lower in the long run. Since you won’t need a phone line, your internet bill will cover both your internet and phone needs.
In other words, you’re only paying one bill instead of two.
But those aren’t the only reasons VoIP is more cost-effective than a traditional phone line. Some of the other reasons include the following:
Reduced Prince for International and Domestic Calls
Because your VoIP number isn’t connected to a physical landline, it appears in the local exchange of the caller. This allows customers to call your business at their local rate.
Reduces the Price of Company Mobile Phones
With a VoIP system, you can take your office extension anywhere your smartphone goes.
Reduces the Price of Travel Cost
How does a call system lower a company’s travel costs? It eliminates the need for traveling employees to fly or drive back to the office for meetings or debriefings. Instead, you can use teleconferencing or video conferencing to talk to your employees while they’re on the road.
Reduces the Price of Handsets
VoIP handsets don’t cost as much money as normal phones. This might not make as big of a difference as other VoIP benefits, but it does still help you save.
2. It’s Secure:
VoIP phone systems can encrypt your calls and other data. This makes them much more secure than traditional phone systems, which can’t compare with encryption when it comes to security.
If your business relies on a secure phone connection, you’ll be safer with VoIP than with an analog phone.
3. It Increases Productivity:
You can program your VoIP system to function on multiple different devices. If an employee isn’t able to pick up their main phone, it the call will ring on another device.
This reduces the chance of missing a call or sending customers to voicemail, which can frustrate your customers and hurt your business. In some cases, missing phone calls can even prevent your company from making sales and growing.
A VoIP system can also increase the productivity within your team.
VoIP gives you a quick and easy way to set up conference calls with employees, no matter what location they’re in. The data connection on these calls are strong, and the sound quality is high. You can also use features like “raise hands” or muting individuals during the call.
4. It’s Flexible:
With a VoIP system, you aren’t stuck to the same rigid limitations that traditional phones have.
For example, you don’t have a set number of phone lines that can only match up with a set number of phones. You can add as many connections to your system as you want.
The only limitation you have with a VoIP system is bandwidth.
5. It Has Several Added Functions:
Many traditional services offer extra features, but you have to pay more money to use them. That’s not true of VoIP systems.
With VoIP systems, your phone service providers give you access to a number of added features, and you don’t have to pay more for them.
Some of these extra functions include:
- Call forwarding
- Three-way calling
- Caller ID
- Call waiting
You can also send documents and pictures to another person while you’re still talking to them on the phone.
A VoIP system also allows you to program special messages for customers. This might be answers to commonly asked questions, a holiday message, or other important announcements.
Because of these features, it’s a lot easier to hire and work with a remote team of employees with a VoIP phone system.
6. It Let’s You Record Calls:
You can use your VoIP system to record important phone calls. This gives your employees a chance to go back and listen to the call again, ensuring you don’t miss any important information.
But this also gives you important data.
Because the calls are recorded, you can go back through and find out when customers call the most. This can help you restructure your system to compensate the time periods you get the most business.
7. It’s Accessible and Portable:
A VoIP system makes your business accessible to anyone anywhere. Location or distance no longer becomes a problem. As long so the person calling has an internet connection, they can call your company.
That means you can receive calls even if you’re away from the office. As long as you sign in to your broadband account, which doesn’t cost a lot of money, you can take calls from any location.
On top of this, you can transfer customers to another employee without them needing to call a new number.
8. It Has High Call Quality:
If you’re worried about the call quality of VoIP calls, don’t be. If you have a good internet connection, the call will have the same high quality as a traditional phone call. Many VoIP systems actually have better quality than normal phones.
But, if you don’t have a strong internet connection, the quality of your call will go down.
Switching to an Internet Phone:
A VoIP system is like an internet phone. But instead of needing a traditional phone line, you can take calls through your bandwidth. This gives you a lot of added advantages that can have long-term benefits for your business.
Not sure a VoIP call system is right for your business? Maybe you should consider an outsourced call center instead. Click here to learn more.