What Can You Learn FROM Social Listening?
by Arnab Dey Uncategorized 19 May 2023
Social media has forever changed the way in which businesses market new products and advertise to customers. While it has made things easier and more cost-effective in certain aspects, it has also given rise to new complications and technological barriers.
With so many people on today’s social platforms and so much happening at once, it can be difficult to get a clear picture and properly assess the success of your strategy. This is where social media listening tools come in. Let’s take a closer look at what they can do and what you can learn from social listening.
What is Social Media Listening?
Social media listening uses technology powered by artificial intelligence to analyze vast social media data streams. For businesses, social media listening can be used to filter through the huge volume of digital content and locate only posts relevant to the brand.
This information can then be collated and converted into detailed insights and reports for further analysis and study. What exactly can your business learn from these social listening reports? Find out below.
Who is Talking About Your Business?
The first and most important thing you can learn from social media listening is who is talking about your business. Social listening software will analyze commenters to build up detailed profiles with a range of demographic data points.
You’ll be able to analyze the age, gender, social status, and occupation of the people talking about your business on social media. This is invaluable information; it can be compared to your target customer profile to see how well you are appealing to your intended demographic.
Where Are They Talking About Your Business?
You may assume that people only talk about your brand on your business’s page and posts. This simply isn’t the case, after conducting a social media listening process, you’ll be shocked to see just where your business is being mentioned.
This could be on specific industry-related pages, in private groups, or even in the comments of competitor posts. Once you have identified where your business is being talked about, you can take steps to implement more targeted advertising campaigns to focus on these areas.
What Are They Saying About Your Business?
Reputation management is an integral part of the business. While dealing with customer complaints and public reviews is essential, there could be other reputational damage happening elsewhere without you even realizing it.
Social media listening can be used to evaluate the sentiment and perception social media users have of your brand, wherever they might be posting. This can prove extremely useful and can allow you to identify potential issues with your business and take steps to rectify them before they cause any further damage.
Today’s social media platforms are in a constant state of evolution. It seems like they are getting more popular and more powerful all the time, so businesses must take steps to ensure they are able to effectively manage their strategies. Social media listening tools can do just that, they give businesses key information about who is talking about their brand, where they are saying it, and what they are saying about it.