How Do You Manage Malicious Compliance In Business?
by Soumava Goswami Business 30 November 2023
To run a business, it is important to meet the requirements of corporate compliance. However, complying with such requirements is difficult and tedious since they are mostly technical and require you to follow exactly the various rules and regulations.
There are some situations when an employee, to perform a task, follows every rule word for word and every instruction by the letter, and yet somehow manages to break the rules. This is what malicious compliance means. Here, the employee gets petty revenge on the management by following the instructions word by word. This results in bad consequences for the manager.
In this article, you will learn about what malicious compliance is and how it affects workplaces and businesses. Here, we will discuss the situation by explaining the situation in brief. Finally, we will also give you tips on how to deal with malicious compliance and prevent it from happening further. Hence, to learn more about it, read on through to the end of the article.
What Is Malicious Compliance?
According to Medium.com, “Managers can make decisions that are not entirely on target or contain flaws, leading to a reverse situation in the planned outcome. The subtleness of malicious compliance can make it challenging to identify, unlike non-compliance, which is more pronounced. However, both, as we know, can cause disruption and result in missed deadlines. Furthermore, they can cause revenue loss, poor morale, staff turnover, and customer service issues.”
Malicious compliance is a situation where an employee follows the rules and regulations of the letter. This leads to the breaking of the rules. There is a silent rebellion in the mind of the employee.
As careers are always evolving and new roles come into play, there is an increasing distinction between simply having a career and building a career that is meaningful. Employees and managers need to learn the difference between the two.
Having a job might bring only financial stability, but having a career brings fulfillment, growth, and a sense of purpose to the employee. If you have a career, you will try to nurture your passions and will try to make a lasting impact. Make sure your focus will not be on your paycheck.
How Does Malicious Compliance Affect Your Business?
Malicious compliances are responses to dissatisfaction at the workplace as well as potential toxic environments.
According to TopResume.com, “These behaviors are often a sign that something is amiss, and can have a significant impact on your career longevity. While jumping on these trending bandwagons may provide short-term relief or a sense of resistance, they can hinder your professional growth and limit opportunities for advancement.”
In malicious compliance, the employee does only what he is told. This action is actually not helpful intentionally and is also disruptive for both the organization and the employee. Malicious compliance also tends to chaotic working and hence is not a good thing for the organization.
Apart from malicious compliance, there is also a situation that is negative for business – Quiet Quitting. This is a situation when the employee is putting in only the bare minimum effort in the job just to get by – which is more like working on autopilot. Here, the employee does what he is supposed to do but does not possess the enthusiasm to go the extra mile.
Since there is disengagement toward the position that the employee is in, both malicious compliance and quiet quitting fall in the category of silent rebellion. This situation is neither good for the mental health and career growth of the employee, nor is good for the business in the long run.
How To Deal With Malicious Compliance In Profession?
According to ScienceABC.com, “While some instances of malicious compliance can shed light on incompetence or push for positive change in the face of poor management, it can also be a subtle weapon that is used in unfair or unwarranted situations. Whether you are a worker or a manager, understanding malicious compliance and identifying both opportunities for and instances of this behavior are critical to navigating the landscape of business and life.”
You can find yourself caught in a situation where you are maliciously complying with the rules of your workplace. Here, you must reconsider your approach. Do not resort to different types of silent rebellion techniques. Just choose alternative approaches to deal with the problem at hand.
Dealing With Malicious Compliance
The following are some of the steps you can take to deal with malicious compliance on your part:
1. Try to have open and honest communications with your managers and supervisors. You can also consider talking with the HR department about it or the people in the company. These can be those who are formally appointed to address the problems of employees. You can also consider getting support from other colleagues and mentors. These people can provide you with valuable insights and potential solutions.
2. Think whether this attitude on your part is reflective of your long-term career goals. Evaluate your own moral codes and ethical conduct, and think about whether this is the right approach you would want from another employee if you were a manager. Furthermore, if you think you cannot work with such managers, be vocal, and you can also consider finding another job.
3. You must consider seeking new growth opportunities to improve yourself. Furthermore, develop your own skills to seek new avenues where you have a better chance to fulfill your career goals.
Basically, you will need to have a proactive mindset. Furthermore, you must have a willingness to adapt and the ability to navigate the always-changing professional landscape. This can help you build a long and sustainable career growth.
Whatever rules the business or any organization has, they can have flaws and imperfections. However, when there are rules, people following the rules tend to push boundaries. This holds true even and especially after they have found flaws with the rules. This results in malicious compliance.
To ensure that malicious compliance does not happen in the workplace, it is important to consider the involvement of all in the designing, development, and formulation of the rules. Furthermore, it is also important for the company to do regular compliance checks. Also, do audits to reevaluate existing rules with time. Share your suggestions in the comments section below.