Going That Extra Mile For Your Customers Peace Of Mind
by Arina Smith Customer Service 02 July 2021
It does not take much to make your customers feel valued. Yet,t so many businesses find it so hard just to make a few simple tweaks to enhance their customer’s experience. Although, in most cases, it does just take an excellent telephonic manner and a bit of after-sales care, there are a few other ways in which you can make your customer feel that they are as important to you and your business as they are.
A happy customer is a returning customer, and a business with lots of returning customers is a flourishing business with a perfect business model. So from today, start to follow the special tips to enhance your customers’ satisfaction and enjoy the business’s fast growth.
4 Tips To Going That Extra Mile For The Customer Satisfaction
Your customers and their valuable opinion about your business are essential business assets. So when you are mainly concentrating on your business growth, you have to offer your customers the best services.
Here are four valuable tips to enhance your customer satisfaction and presenting valued experiences.
1. Making Sure That Orders Get To Their Destination
One way to enhance your customers’ satisfaction is to make sure that your orders reach their destination on time and in tip-top condition. There are varying ways you can do this, especially if you use fleet management solutions software, which will help you keep track of your drivers. The software will aid you in tracking and even altering routes while the driver is driving to avoid congestion and traffic accidents.
Having this tool at your manager’s fingertips will keep them in touch with your delivery drivers, help them manage complicated delivery schedules, and provide compliance services for different regulations.
2. Making Sure That You Have The Correct Packaging For Your Products
By making sure that you have the correct packaging for your products will help them stay in one piece and minimize any potential damage which could occur on route.
Give all those training within your business delivery training. After training, your employees will know how to move packages to prevent damage from handling and how to pack your products securely. Where possible, have instructions printed on the packaging to show which way up the packages are to be kept, whether there are fragile items inside, and if they should or should not be stacked.
3. Take Care When Attaching Address Labels
Take special care with your customers’ addresses. Check and double-check that the label is readable, printed, and not handwritten, that the address is the correct one and that there is no missing data that could lead to the parcel going astray.
Make sure that the delivery driver is aware of any extra information about the parcel’s delivery, such as where to leave it should there not be anyone to receive it. If possible, having a customer contact number could be beneficial as a text alert or phone call from the driver with an idea of when the parcel will be delivered could make the delivery so much more personal for your customers.
4. Good Customer Attendant
Good customer relationships start with excellent customer attendant behaviors. During your package delivery time, you can not be punctual because mishaps and deformities are always there. Sometimes your customers are also becoming impatient and start to complain about the late delivery. If there is a fault with your delivery system, always keep saying sorry for the delay and apologize for the actions.
Customer service is another crucial point. Many customers are complaining about the products in the extensive online forum. So always try to play safe there. And answer the complaint more diplomatically and calmly.
To Wrap Things Up
Going that extra mile for your customers’ peace of mind may not be going miles out of your way, but it could mean the world to your customers, and it may only mean focusing on a few areas for you.
Having software that offers fleet management could be all you need to keep on top of your delivery system or maybe looking into how your employees pack the products.
A top tip for customer satisfaction is to have the delivery driver phone or text to let your customer know when to expect their delivery so that they are ready to receive it can make a world of difference.