Why Your Company Should Care About Fulfillment Logistics
by Arnab Dey Business Development 16 December 2022
In today’s world, most of us are connected to the digital realm at all times. Even if you’re not on social media sites like Facebook or Instagram, chances are you still have some connection to those networks.
In this digital age, companies have started relying on digital marketing to reach their customers and expand their brand awareness—especially small businesses that don’t have big budgets for marketing.
For small businesses, in particular, an efficient e-commerce solution is incredibly important. This is because these businesses must compete with massive retailers that can afford an extensive marketing campaign and use social media to promote their products.
To stand out from the crowd and compete with these larger companies effectively, small businesses need a cost-effective e-commerce solution that doesn’t require them to spend a fortune on it.
What Is E-Commerce Fulfillment?
Electronic Commerce (e-commerce fulfillment) is a term used to describe the process of selling physical items online and delivering those items directly to your customer’s door.
E-commerce fulfillment is a crucial element of online business success. E-commerce fulfillment is a service where a company buys products from a supplier and ships those products directly to customers.
The service is typically provided by a third-party logistics company. E-commerce fulfillment is different from regular in-store sales because products are shipped directly to customers and are usually delivered to their homes or offices, rather than being sold to customers in person. In the e-commerce world, it’s important to have a reliable e-commerce fulfillment partner because this is how your products get shipped to customers.
What do companies look for in e-commerce fulfillment?
E-commerce fulfillment companies will look at a variety of factors when evaluating potential partners. Among these factors are the reliability of your products, the speed at which your customers receive their orders, and how well you handle customer service issues.
In terms of products, these companies will want to see the good quality in order to avoid damaged or defective products that could affect customer satisfaction.
Benefits of Using E-Commerce Fulfillment
Lower Cost of Doing Business. Some business owners may worry that e-commerce will be more expensive than their current in-store sales model, but this need not be the case. With e-commerce fulfillment, instead of paying overhead costs (e.g. rent, employees, etc.) for retail space, you can cover these costs by covering the cost of shipping your own products.
Increased Profitability. Finding new customers and selling more products is the key to profitability. But how are you going to do this when you have to invest time, money, and resources in marketing the products themselves?
If you choose to ship the products directly to the customer, you eliminate these costs. This means that you can spend more time growing your business and less time on the business side of it.
Flexible Hours. Many small business owners are busy people. They are likely to have full-time jobs and families, so they likely only have a few hours each day to spend on their business. With e-commerce fulfillment, you don’t need to spend all of your time on sales and marketing, saving you time for what’s more important to you.
How Does e-Commerce Fulfillment Work?
In an ideal e-commerce fulfillment logistics, the product manufacturer ships the products directly to the customer and the customer is responsible for packing the products and shipping them back to the customer.
The problem with this ideal scenario is that it’s very difficult to find manufacturers and retailers who are willing to work with third-party logistics companies like this. This is because they have concerns about the quality of the product and the customer service they will receive.
Steps to Take When Choosing an E-Commerce Fulfillment Provider
Visit the company’s warehouses to visually inspect their facilities. This will help you understand the customer experience you can expect from the company. Contact customer service to learn more about how they handle issues such as returns and replacements.
Inspect the inventory of products available for shipment. If some of these products are not available for shipment, this might cause delays in the delivery of your order. Check the company’s customer reviews to learn more about its reliability and track record. You can also search for the company’s name on review websites such as Yelp or Better Business Bureau.
Which Fulfillment Vendor Should You Choose for Your Small Business?
Picking the right e-commerce fulfillment partner isn’t easy, but it can be done. Here are some things you should look for. As mentioned above, you’ll need a partner that has strong reliability. Make sure the company has a track record of completing orders and sending you merchandise.
You should also perform regular checks on their delivery status to make sure they haven’t forgotten about your order. Check the service level agreement. What’s the standard of service you should expect from your partner? You want to make sure the service level agreement for e-commerce fulfillment meets your expectations.
Which E-Commerce Fulfillment Provider Should You Choose for your Small Business?
You should make sure the company has an acceptable SLA (service level agreement). You can check the partner’s website to see if they have a specific SLA for e-commerce fulfillment.
Choose a partner that has a sufficient number of available trucks to meet the volume of business you would expect to generate. You should make sure the partner has a sufficient number of available trucks.
As always, also check the business’s reliability as well. This is crucial to ensuring that everything runs smoothly for your own small business. One small hiccup could be detrimental to reviews and customer service.
In conclusion, there’s no doubt that fulfillment logistics are important. After all, if your products aren’t getting to your customers where they want them, you’re not going to make any money.
So if you’re still wondering why you should care about fulfillment logistics, take a look at the benefits. You might be surprised at just how important they are.