10 Ways a Cloud Based Phone System Can Benefit Your Business
by Abdul Aziz Mondal Cloud Computing Published on: 09 May 2018 Last Updated on: 25 September 2024
According to a study in 2015 by RAND Corporation, just 20 percent of American households think it’s important to have a landline phone.
This study also found that, for the ordinary American, mobile phone service is nearly 3 1/2 times more crucial than having a fixed line phone service.
As you can see, for most Americans, the good old traditional home telephone is simply…
- Inconvenient: Your smartphone or tablet is always handy with its valuable apps while your landline isn’t
- Too limiting, since it’s not portable
- Too expensive, since you have to pay for both the landline and mobile phone service
Whenever there’s a new technology on the market, there’ll be people who rush to adopt it early.
And there will be those who opt to wait for a little to see if it works before taking the plunge.
Current trends indicate that almost everyone is tired of their phone cord and can’t wait to cut it off.
If you’re still in doubt about getting a cloud-based phone system for your small business–the boat might have left without you.
Here are 10 ways your business could benefit from a cloud-based phone system. Read on for more info.
1. Fully-Integrated Communications System:
As a cloud phone system is internet-based, you can integrate with your other business applications. This creates seamless business operations.
2. Efficiency:
A cloud-based phone is simple and economical. It allows smaller businesses to perform better than those using traditional phones.
Employees spend more time doing meaningful activities, and less time handling their phones.
Cloud-based phone systems enable small businesses to focus on satisfying customers and boosting sales. Since the system is simple and efficient, you and your employees don’t have to spend lots of time learning it.
It also doesn’t require lots of effort and time to maintain.
Cloud telephony offers more flexibility, more control, and reduced total operational cost. This is great for any small business.
3. Increased Mobility:
With a cloud system, you can make full use of your business’ phone system anywhere as long as you have an internet connection.
That means you’re no longer tied to where your main phone is. You can get into your telephone system and make and receive calls, change settings, and utilize other features wherever you are.
More often than not, you can even access your business telephone system through an app in any desktop, laptop, tablet, or smartphone.
4. Innovative Features:
Innovative calling features are vital to meet customer and employee demands.
Cloud-based phones provide access to remote call management, voicemail, email, auto attendant, voice messaging, directory, and music on hold.
A fully-unified communications suite enables interconnectivity between voicemail, email, IM, video, presence, etc.
And apart from these features, you’ll be able to capture all advanced methods of communication and analyze the data gathered with hosted interaction recording.
All these features allow businesses to give customers quick, effective, and reliable services.
5. Scalability:
With a cloud phone system, you can easily add extensions so that the system expands with your company. This can also be useful if you need to scale down usage and streamline your business.
Overall, it’s much more cost-effective than an on-site phone system. With the removal and addition of users done remotely, you only need to quickly email or call your service provider.
6. Flexibility:
Cloud-based phones are very flexible, making them perfect for growing businesses. You can easily add new direct lines or new extensions through a simple interface online.
More importantly, since your telephone system is hosted on the cloud, there are no location restrictions.
You just need one communications system to handle your business’ needs, whether your workers share one office or are spread all over the country or town.
7. Simplicity:
Cloud phone systems don’t require equipment on-site. That means you have no PBX box eating up closet space, or a mass of copper wiring wasting space in your cable ducts or walls.
Moreover, the absence of hardware spares you from ongoing upgrades and maintenance.
8. Improved Reliability:
Since the cloud phone system and lines are in the cloud, any power outage on your end won’t affect the cloud.
The auto attendant will receive your calls, the callers will dial the desired department or extension, and leave a voicemail. And with the Voicemail to Email tool, your voicemail becomes an attachment you can play on any mobile device.
9. Security:
It’s vital to know about any possible security risks in advance, and know how to prevent them.
Common security risks include intercepted calls, fraud, phishing, spoofing, etc.
But you can prevent these risks easily by putting the right security measures in place.
Selecting a cloud solution offers you and your company added security that a traditional telephone system cannot.
Usually, traditional on-site telephone equipment is stored in the office closet, enabling the business to only put typical security measures in place. In contrast, the cloud offers much more.
It uses several security measures such as network security, data encryption, HIPAA-compliance measures, secure video, and voice, etc to keep users and data safe.
In addition, cloud phone system providers keep their servers and related equipment in secure premises under lock and key.
10. Cost-Efficient:
Smaller businesses want to reduce overheads as much as possible. Usually, traditional phone systems will need upfront investment and recurrent maintenance costs, to say nothing of a lock-in period.
On the other hand, cloud-based telephony allows you to pay as you use, depending on your need for such a service.
In addition, since it’s kept in the cloud, the absence of physical hardware saves you upgrade and maintenance costs. The phone system provider hosts, upgrades, and maintains the system for you.
This makes your phone system scalable and a more cost-effective alternative to the traditional landline.
These were some of the benefits of switching to cloud-based phone systems. Make sure to check out this blog for more info on cloud-based telephone systems.
Get Assistance from Cloud-Based Phone System Experts:
Cloud phone systems for small businesses help to get employees and customers communicating due to the many benefits they offer and their efficiency.
If you need a cloud-based phone system, we can help you choose the right solution with all the necessary features at an affordable price. Contact us now to set up a consultation.
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